Shipping Updates!
Hello friends, please kindly note that from 14th April 2012, Fleur Avenue will mail your items via Recorded (Signed For) if you reside within the UK and via International (Signed For) for all Europe and worldwide orders. Your item(s) will be electronically tracked up to the point they leave the UK and you will need to sign for your items. A tracking code provided by the post office will be issued to you upon request. You will then be able to use their "Track and Trace" to confirm your item has been mailed. If you will like to trace and confirm your delivery all the way, Please contact us to upgrade to Airsure. Please see our shipping chart for details.
In the event of loss or damage of items, a compensation claim will be filed up to £49 / approximately $77.60. Please note this is not the same as insurance. If your purchase amounts to more than £49 pounds and you will like to insure your items, please contact us.
We do apologize that we will no longer be able to offer standard mail nor the flexibility to downgrading your shipping options as we did before. This is to protect the interest of our customers and our brand from now on.
We had previously allowed the flexibility to make shipping affordable for our customers. Unfortunately, it unexpectedly subjected us to claims of non-delivery and opportunities for negative feedback. Although, we had our certificates of posting issued by the post office as proof that items were mailed. it wasn't recognized by PayPal and had thus lead us to losses and many complicated issues, therefore we seek your understanding in this change of shipping policy.
In the event of loss or damage of items, a compensation claim will be filed up to £49 / approximately $77.60. Please note this is not the same as insurance. If your purchase amounts to more than £49 pounds and you will like to insure your items, please contact us.
We do apologize that we will no longer be able to offer standard mail nor the flexibility to downgrading your shipping options as we did before. This is to protect the interest of our customers and our brand from now on.
We had previously allowed the flexibility to make shipping affordable for our customers. Unfortunately, it unexpectedly subjected us to claims of non-delivery and opportunities for negative feedback. Although, we had our certificates of posting issued by the post office as proof that items were mailed. it wasn't recognized by PayPal and had thus lead us to losses and many complicated issues, therefore we seek your understanding in this change of shipping policy.
